Return and Exchange Policy

Purchase and Return Conditions:

In Syria, products can be returned within 15 days only if the product is in good condition, unused, and still in its original manufacturer packaging. We apologize for not being able to accept returns after the product has been used or if it is in an unsuitable condition for return.

Overview:

Our return and exchange policy lasts 30 days. If 30 days have passed since the purchase date, we cannot offer a full refund or product replacement.

Eligibility for Returns:

  • The product must be unused and in the same condition as when you received it.

  • The product must be in its original packaging.

Non-Returnable Products:

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Personal or sanitary products.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Downloadable software.

  • Certain health and personal care items.

Required Documentation for Returns:

  • We require a purchase receipt or proof of purchase to complete the return process.

Partial Refund Cases:

  • Books with obvious signs of use.

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

  • Any product not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any product returned more than 30 days after delivery.

Refund Process:

  • Once the returned product is received and inspected, we will send you an email to notify you of its receipt.

  • We will also notify you of the approval or rejection of your refund request.

  • If approved, the refund will be processed, and the amount will be credited to your credit card or original payment method within a specified number of days.

Late or Missing Refunds:

  • If you have not received your refund yet, we advise you to first check your bank account.

  • Then contact your credit card company, as it may take some time before the refund is officially posted.

  • After that, contact your bank, as there may be a processing period before the refund appears.

  • If you have done all of the above and still have not received your refund, please contact us at {email}.

Sale Items:

  • Only regularly priced items may be refunded. Sale items cannot be refunded.

Exchanges:

  • We only replace products if they are defective or damaged. If you need to exchange the product for the same item, please email us at {email} and send the product to: {physical address}.

Gifts:

  • If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned product. Once the returned product is received, a gift certificate will be mailed to you.

  • If the product was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be notified of your return.

Return Shipping:

  • To return a product, please mail it to: {physical address}.

  • You are responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

  • The time it takes for the exchanged product to reach you may vary depending on your location.

  • If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.